Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Routo platform ("Service") operated by Dabbler LLC ("we," "us," or "our"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

1. ACCEPTANCE OF TERMS

By registering for, accessing, or using the Routo platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. DESCRIPTION OF SERVICE

Routo is a web-based platform and Chrome browser extension designed for Arizona Non-Emergency Medical Transportation (NEMT) providers. The Service enables providers to:

• Store and manage trip logs and customer information
• Automate form filling for AHCCCS claims and ServiceNow trip log submissions
• Track trip completion status and billing information
• Generate reports and analytics for trip management

3. ELIGIBILITY AND ACCOUNT REGISTRATION

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts. You represent that you are a legitimate NEMT provider or authorized representative of a NEMT provider organization.

3.2 Account Registration

To use the Service, you must:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information as necessary
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access or security breach
• Be responsible for all activities that occur under your account

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

4. BUSINESS ASSOCIATE AGREEMENT

4.1 HIPAA Compliance

As a Business Associate under HIPAA, we handle Protected Health Information (PHI) on your behalf. Before using the Service, you must execute a Business Associate Agreement (BAA) with Dabbler LLC. Your use of the Service constitutes your agreement to the terms of the BAA.

4.2 Provider Responsibilities

You are responsible for:

• Ensuring you have proper authorization to share PHI with us
• Complying with all applicable healthcare privacy laws, including HIPAA
• Verifying that your use of the Service complies with AHCCCS terms of service and requirements
• Maintaining valid contracts and authorizations with AHCCCS and other relevant entities

5. USE OF SERVICE

5.1 Permitted Use

You may use the Service solely for:

• Managing your NEMT operations
• Submitting trip logs and claims to AHCCCS and ServiceNow
• Tracking and managing trip data for your organization
• Generating reports for your internal use

5.2 Prohibited Uses

You agree NOT to:

• Use the Service for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe on the intellectual property rights of others
• Attempt to gain unauthorized access to the Service or related systems
• Use automated systems (bots, scrapers) to access the Service except through our provided Chrome extension
• Interfere with or disrupt the Service or servers
• Share your account credentials with unauthorized parties
• Use the Service in a manner that violates AHCCCS terms of service
• Store or process PHI in violation of HIPAA or other applicable laws

6. CHROME EXTENSION AND AUTOMATION

6.1 Extension Use

Our Chrome browser extension is provided to automate form filling on AHCCCS and ServiceNow websites. You acknowledge that:

• You are responsible for ensuring your use of the extension complies with AHCCCS and ServiceNow terms of service
• We are not responsible if AHCCCS or ServiceNow changes their website structure, breaking automation functionality
• You should review all automated submissions before finalizing them
• We make no guarantees about the acceptance of automated submissions by AHCCCS or ServiceNow

6.2 Provider Responsibility

You are solely responsible for:

• Ensuring compliance with AHCCCS and ServiceNow terms of service
• Reviewing current AHCCCS and ServiceNow Terms of Service before using automation features
• Verifying the accuracy of all automated submissions before finalizing
• Any consequences resulting from your use of the automation features
• Any account suspensions or penalties imposed by AHCCCS or ServiceNow

Important: We have reviewed AHCCCS and ServiceNow Terms of Service and documented our findings. However, you are responsible for reviewing current terms and ensuring your use complies with all applicable requirements. Our Terms of Service review is available upon request.

7. DATA AND CONTENT

7.1 Your Data

You retain all rights to data you upload or create using the Service. You grant us a limited license to use, store, and process your data solely to provide the Service.

7.2 Data Accuracy

You are responsible for the accuracy, completeness, and legality of all data you provide. We are not responsible for errors in data you provide or for decisions made based on such data.

7.3 Data Backup

While we implement backup systems, you are responsible for maintaining your own backups of critical data. We are not liable for data loss except as required by law.

8. FEES AND PAYMENT

8.1 Subscription Fees

Use of the Service may require payment of subscription fees. Fees, payment terms, and billing cycles will be communicated to you separately. All fees are non-refundable except as required by law.

8.2 Price Changes

We reserve the right to change our pricing with 30 days' notice. Continued use of the Service after price changes constitutes acceptance of the new pricing.

8.3 Payment Terms

Payment is due according to the terms of your subscription agreement. Failure to pay may result in suspension or termination of your account.

9. INTELLECTUAL PROPERTY

9.1 Our Intellectual Property

The Service, including all software, designs, text, graphics, and other content, is owned by Dabbler LLC and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

9.2 Your Intellectual Property

You retain all rights to your data and content. By using the Service, you grant us a limited license to use your data solely to provide the Service.

10. TERMINATION

10.1 Termination by You

You may terminate your account at any time by contacting us or using account deletion features in the Service.

10.2 Termination by Us

We may suspend or terminate your account immediately if:

• You breach these Terms or our BAA
• You engage in fraudulent or illegal activity
• You fail to pay required fees
• We determine, in our sole discretion, that your use poses a security risk
• Required by law or regulatory authority

10.3 Effect of Termination

Upon termination:

• Your access to the Service will be immediately revoked
• We will return or destroy your PHI in accordance with our BAA (typically within 30 days)
• You remain responsible for all fees incurred before termination
• Provisions that by their nature should survive termination will remain in effect

11. DISCLAIMERS

11.1 Service Availability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

11.2 No Medical Advice

THE SERVICE IS FOR ADMINISTRATIVE AND OPERATIONAL PURPOSES ONLY. WE DO NOT PROVIDE MEDICAL ADVICE, AND THE SERVICE SHOULD NOT BE USED FOR MEDICAL DECISIONS.

11.3 Third-Party Services

We are not responsible for:

• The availability or functionality of AHCCCS or ServiceNow websites
• Changes to third-party websites that affect our automation features
• Any issues with third-party services you use in conjunction with Routo

11.4 AHCCCS Compliance

WE MAKE NO WARRANTIES REGARDING YOUR COMPLIANCE WITH AHCCCS REQUIREMENTS. YOU ARE SOLELY RESPONSIBLE FOR ENSURING YOUR USE OF THE SERVICE COMPLIES WITH ALL APPLICABLE LAWS AND REGULATIONS.

12. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM
• WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• WE SHALL NOT BE LIABLE FOR LOSS OF DATA, PROFITS, OR BUSINESS OPPORTUNITIES
• WE SHALL NOT BE LIABLE FOR ANY ISSUES ARISING FROM YOUR USE OF AUTOMATION FEATURES WITH AHCCCS OR SERVICENOW

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Dabbler LLC, its officers, directors, employees, and agents from any claims, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any law or regulation
• Your breach of the BAA
• Any issues with AHCCCS or ServiceNow arising from your use of automation features

14. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying a notice in the Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service and terminate your account.

15. GOVERNING LAW AND DISPUTES

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions.

15.2 Dispute Resolution

Any disputes arising from these Terms or your use of the Service shall be resolved through:

1. Good Faith Negotiation: Parties agree to attempt to resolve disputes through good faith negotiation
2. Mediation: If negotiation fails, disputes shall be submitted to mediation in Seattle, Washington
3. Arbitration: If mediation fails, disputes shall be resolved through binding arbitration in Seattle, Washington, in accordance with the rules of the American Arbitration Association

15.3 Exceptions

The following disputes are not subject to arbitration:

• Claims for injunctive relief
• Small claims court actions
• Intellectual property disputes

16. GENERAL PROVISIONS

16.1 Entire Agreement

These Terms, together with our Privacy Policy and Business Associate Agreement, constitute the entire agreement between you and Dabbler LLC regarding the Service.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

16.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

16.4 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms without your consent.

16.5 Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, or internet outages.

17. CONTACT INFORMATION

If you have questions about these Terms, please contact us:

18. ACKNOWLEDGMENT

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE THE SERVICE.

These Terms of Service are effective as of the date listed above and apply to all users of the Routo platform.